Frequently Asked Questions

Need more information? Here’s a few commonly asked questions by our previous customers before enjoying their subscription boxes

My child is already born, can I still subscribe?

Yes! Our subscription series services babies from 0 – 30 months of age. We select items that are suitable for your baby's age based on the information provided upon registration. Our 4-Box Seasonal Subscription Plan is best suited for babies who are already over 3 months.

What happens after a full cycle of boxes with ANY subscription?

You will have the option to renew your subsciption for additional boxes at the end of your subscription. An email will be sent to you reminding you when your subscription is up for renewal.

Can I buy just one box?

We currently only offer The Welcome Sweet Pea Box as a single box.* These are sold in limited quantities until they sell out. So get yours before they're gone!

If you received a Welcome Sweet Pea Box as a single box gift and would like to continue with a subscription service, purchase a 4-Box Seasonal Subscription to receive awesome products each season.

*If you are purchasing a gift card, see our Gift FAQ

Can I buy the subscription as a gift?

Absolutely! We think it is the best baby gift on the market! Make sure to indicate this at checkout by entering the name and the address of your recipient in the shipping address section. For single boxes you can select the "Gift Instantly" button before checkout and a gift notification will be sent to the recipient. If you would like a personalized note sent inside any of your gifted boxes, please contact us and we would be happy to include it!

Not sure what to get? We do have Gift Cards available.

Corporate Gifting is available. What a great way to let a client or employee know you will miss them while on maternity/paternity leave. Contact us for more information.

*You can always contact us for additional information at our Contact Us page.

I received the Welcome Sweet Pea Box as a gift, now what?

Yay, someone must love you and your baby very much! If you have received your Welcome Sweet Pea Box as a gift and want to continue your membership, purchase one of our 4-Box Seasonal Subscription options to continue getting boxes of awesome products every 3 months.

Do you take returns or exchanges?

All Sweet Peas Baby purchases that have been shipped out are final sale and non-refundable We do not accept returns or exchanges of shipped boxes, individual box items, baby bundle add-ons, or additional box purchases. However, If you’ve received a defective, damaged, or unsatisfactory product, please Contact Us immediately.  

*For Subscription Cancellation information, please see FAQ section "Can I cancel a subscription?"

Will I be charged sales tax?

Sales tax may apply to orders. Please see your Basket on the Checkout Page for information, to determine if this applies to you.

How much does shipping cost?

The Box

All Subscriptions enjoy free shipping within Canada.

All Single Boxes and other product shipping charges to be determined upon check out.* Free shipping is available for all orders over $100 before taxes.

*Shipping costs to be determined by location and subject to Canada Post rates.

Baby Bundles

All Baby Bundle Add-Ons ships on the same day as your next Subscription Box. Additional shipping costs may apply.

What is Customization?

All of our subscription boxes arrive customized to your baby's age and gender. This comes standard with your subscription regardless of which payment option you choose. Customization is an awesome way to choose your own baby adventure! It also allows us to give feedback to our vendors or their products.

By selecting the "Annual Pay" option for your subscription you will automatically become a SP Priority Member. As a SP Priority Member you will be able to further customize some select items in your boxes. Customization is your chance to choose selected items in your box based on your individual needs or preference! These items are only available while supplies last, and on a first come first serve basis during the designated customization periods prior to each box shipment.

How can I make customizations to my box?

All of our subscription boxes arrive customized to your baby's age and gender. This comes standard with any subscription regardless of which payment option you choose.

However, by selecting the "Annual Pay" option for your subscription you will automatically become a SP Priority Member. As a SP Priority Member you will be able to further customize some select items in your boxes. Customization is your chance to choose selected items in your box based on your individual needs or preference! These items are only available while supplies last, and on a first come first serve basis during the designated customization periods prior to each box shipment.

Want more customization options? Upgrade to become one of our SP Priority Members! Contact Us!

 

What is a Baby Bundle Add-On?

Baby Bundles are items that are available to be added in addition to your order. They cannot be purchased singularly. You must be a Sweet Peas Subscription member in order to select a Baby Bundle Add-On. They are only available for a limited time prior to billing/shipping as they will be shipped along with your Subscription Boxes.

Can I cancel my subscription? 

Yes, all of our subscriptions come with no-hassle cancellation. Once you you have subscribed you will receive an email from us with a link to "Manage Your Subscription". Here you can cancel or modify your subscription as required. For Annual Pay Subscribers, any boxes that have been shipped to you already will be deducted from your cancellation. For Quarterly Pay Subscribers, you cancel your subscription any time before the charge date of your next box.

*For information regarding returns or exchanges, please see FAQ section :Do you take returns or exchanges

JOIN OUR MAILING LIST